Privacy notice
Helensburgh & Lomond Carers SCIO is an independent registered Scottish Charity and it has been contracted by Argyll & Bute Integration Joint Board to offer unpaid carers an opportunity to have their individual needs assessed, and to offer them information, advice and support to enable them to provide or continue to provide care for those they care-for. This is a statutory entitlement most carers have under the provisions of the Carers (Scotland) Act 2016. This includes services that support both adult and young carers, which are provided at no cost to them, and the Charity also facilitates access to other service providers, with the carer's consent.
The Charity collects and processes personal data from carers and is registered as a Data Controller with the Scottish Information Commissioner's Office. The data is analysed and used to ensure the Charity’s services are effective and meeting carers' needs, to connect carers with other organisations, and to obtain feedback to help improve its services. This Statement aims to briefly explain how the data is managed and processed. A longer and more detailed version, called a Privacy Notice, is available on request from the Carers Centre.
The collection and processing of personal information must comply with the provisions of the General Data Protection Regulation and Data Protection Act 2018. When the Charity collects and processes personal information, it makes sure it has a valid lawful basis for doing that, which can include a carers consent; legitimate interest in pursuing its charitable purposes; it is necessary for the performance of the contract it has with the Integration Joint Board; it is in the public interest of supporting people with a disability or medical condition; to protect the vital interests or a carer or the person they care for; or a legal obligation to disclose information. It may also be necessary to collect personal and sensitive information about the person being cared for, to give the Charity’s staff a better understanding of the support the carer needs. Whilst consent from the cared-for person is not always required, the Charity will try to obtain this when that is practicable.
In all cases, the Charity will balance its’ legitimate interests against the carer's rights as an individual and make sure it only uses personal information in a way or for a purpose that a carer would reasonably expect. It will only share personal information with other organisations when necessary and with the carer's consent, except in cases of safeguarding or legal requirements.
Carers have a right to ask the Charity for a copy of the personal information and data it holds about them and to have any inaccuracies in this information corrected. They can also object to the Charity processing their data and have their personal information or data transmitted to one or more other organisations for them to use for their own purposes. Personal information is retained by the Charity for as long as is necessary and Carers' files are normally kept for 6 years after they cease being carers.
If a carer is unhappy with how their data is processed by the Charity, they can contact Sharon Blenkinsop, who is the Manager and Data Protection Officer, at 01436 673444 or email at sharon@hlcc.org Alternatively they can contact the Information Commissioner's Office as follows:
Information Commissioner’s Office
Telephone: 0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF